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Home›Russian hotel›Guest Service Executive – Front Office, Zabeel House by Jumeirah the Greens

Guest Service Executive – Front Office, Zabeel House by Jumeirah the Greens

By Lawrence C. Saleh
June 22, 2022
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The main tasks and responsibilities of this role:

  • Warmly welcome guests on arrival and check them in and hand over room keys in the appropriate welcome booklet.
  • Take payment from customers when they arrive and close their invoices properly.
  • Prepare amenities for arrivals and guests in house in the absence of the Guest Services Team Leader.
  • Offer a personalized check-in to all VIP guests.
  • Accurately update and maintain profile history files for all guests.
  • Be efficient in assisting guests throughout their stay with any requirements.
  • Enroll guests in the Jumeirah One Loyalty Membership Program.
  • Sell ​​rooms to walk-in customers for the maximum possible price.
  • Ensure reception is manned, operationally prepared and stocked at all times.
  • Maintain the privacy of all guests by ensuring that no guest details are disclosed to anyone by following security procedures.
  • Display high product knowledge of all hotel services and facilities.
  • Report to work on time and wear the appropriate uniform.
  • Overlooking the receiving email inbox and efficient and timely communication thereof.
  • Act as a concierge, help with advice, help with restaurant reservations, arrange transportation, etc.

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