The main tasks and responsibilities of this role:

• Warmly welcome guests on arrival and check them in and hand over room keys in the appropriate welcome booklet.
• Take payment from customers when they arrive and close their invoices properly.
• Prepare amenities for arrivals and guests in house in the absence of the Guest Services Team Leader.
• Offer a personalized check-in to all VIP guests.
• Accurately update and maintain profile history files for all guests.
• Be efficient in assisting guests throughout their stay with any requirements.
• Enroll guests in the Jumeirah One Loyalty Membership Program.
• Sell ​​rooms to walk-in customers for the maximum possible price.
• Ensure reception is manned, operationally prepared and stocked at all times.
• Maintain the privacy of all guests by ensuring that no guest details are disclosed to anyone by following security procedures.
• Display high product knowledge of all hotel services and facilities.
• Report to work on time and wear the appropriate uniform.
• Overlooking the receiving email inbox and efficient and timely communication thereof.
• Act as a concierge, help with advice, help with restaurant reservations, arrange transportation, etc.

About you: